Position: Jr. Collections Analyst
Location: Manila, Philippines
Summary of the Position:
Key Responsibilities include but are not limited to:
-Full accounts receivable and collections functions for countries in APAC
-Collection of past due accounts to achieve or exceed quarterly cash collection targets
-Analysis and reporting of AR Ageing, Collection Activity schedule
-Credit Hold management and reporting
-Preparation of AR reserve report
-Production of cash collection forecast reports and cash balance reporting
-Preparation of all APAC credit memo requests and interco transfers for NA & EMEA office
-Releasing Sales Orders into ERP (Netsuite) billing system
-Pro-active management of “Credit Hold” reporting including notice to customers & Sales Rep / Region Management
-Assist with maintaining appropriate credit limits and payment terms in Netsuite for new & existing customer/partner
-Ensure withholding tax certificates are collected from any customers who are required by local tax law to withhold amounts from their remittances to Genesys and build up & document knowledge of APAC countries withholding requirements
-Collection of all G-Force (Genesys’ industry event) Sponsorship invoices
-Follow up on late submitters, disputed charges, incomplete documentation
-Document all recurring procedures to ensure that this function could be effectively handed over to a replacement (temporarily or permanently)
-Build strong and effective working relationships with external/internal customers and WW within Finance Team to ensure coordinated management of APAC AR
-Identify & initiate process improvements
-Maintain an effective filing system for all physical & soft correspondence & records pertaining to the role
-Other Adhoc projects and duties as required
Qualified Accountant preferred (CPA) and 3-4 years relevant experience in a multinational company.
Previous experience working across geographies an advantage;
Strong computer literacy, particularly Excel & Word, experience with Netsuite & Concur an advantage
Strong desire to meet/exceed targets and deliver within deadlines
Excellent communication skills and ability to work effectively with both internal and external customers and strong English language skills (written & spoken)
Displays initiative in the carrying out of their duties, constantly looking for ways to improve processes to promote efficiency or strengthen control
Strong organizational and priority skills
A high degree of accuracy and reliability in data processing and financial analysis
Willingness to take on additional projects or workload from time to time
Mature & professional approach to work to ensure the person respects the confidentiality of the data they are responsible for and has the confidence of other employees so they are willing to disclose such data
Ability to work and deliver within tight deadlines and willingness to work longer than standard hours to ensure a task is completed on time when required
Ability to work effectively with both internal and external customers
Growth driven culture
Requires multi-tasking ability
Cyclical work schedules
Team-focused, very collaborative environment and promoting One Genesys culture
Interface with multiple levels of management
Must be comfortable working with a team of high-level IT professionals
Success and ability is rewarded
Opportunities also exist for cross-training and career development
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021 in most locations and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution, and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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