Manila, Metro Manila, Philippines
When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in the global education space. You’ll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.
For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educational institutions and certification and licensing programs to uphold the integrity and increase learning performance, and by students and professionals to do their best, original work.
We are searching for someone who demonstrates a passion for education and technology, is collaborative and has a bias for action & ownership, has solid attention to detail, is customer success-oriented, and can contribute to our continuing success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work.
Turnitin is seeking to hire a Renewal Administrator to work with existing customers to support our large customer base of schools, Colleges, and Universities in our APAC region. In this role, you will be responsible for quoting and ensuring the continuation and renewal of a broad portfolio of customers, as well as following time-sensitive and highly structured administrative processes. As a Renewal Administrator, you will become part of our sales support team, joining a great environment for learning, and being able to grow professionally over time.
Responsible for the end-to-end renewal process. Keeping customers informed of their upcoming renewal, creating and providing renewal quotes, delivering electronically to customers, and ultimately receiving and processing the PO from each customer in a timely fashion.
Work closely and collaboratively with the relevant Account Management team, supporting them and ensuring their book of business is managed and developed in accordance with their strategic plan;
Document all interactions and next steps with customers in our CRM Salesforce.com;
Follow defined renewal process and procedures;
Become proficient in our products’ value propositions and pricing;
Identify customer needs and escalate queries to the appropriate department;
Report data precisely and control CRM systems to track own performance; and
Progress in your own personal development.
Other sales support activities as defined by the sales support team lead.
Able to manage a large volume of customer renewals;
Capable with Spreadsheets/excel
Technically adept with Google suite
Fluent written and verbal English
Self-motivated, passionate, and thriving in a fast-paced environment;
Diligent, organized, and detail-oriented.
Strong knowledge and experience with a CRM
Perform other duties as assigned
Experience working with teams located in numerous locations
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
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Our Values underpin everything we do.
Customer-Centric – We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
Passion for Learning – We seek out teammates that are constantly learning and growing and build a workplace that enables them to do so.
Integrity – We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
Action & Ownership – We have a bias toward action and empower teammates to make decisions.
One Team – We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
Global Mindset – We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.
Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities, and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.
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